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Safeguarding Policy

Exeter City FC and Exeter City Football in the Community Safeguarding Policy

This is in addition to and complimentary to any football league requirements



Purpose and Aims

The purpose of Exeter City safeguarding policy is to provide a secure framework for the workforce in safeguarding and promoting the welfare of those children and adults at risk who attend our settings. The policy aims to ensure that: 

  • Every Child and Adult at Risk has the right to be protected from abuse and exploitation
  • All our children and adults at risk are safe and protected from harm. 
  • Other procedures and policies are in place to enable children to feel safe and adopt safe practices.
  • Staff, players, directors, coaches, children, trustee’s, visitors, volunteers and parents are aware of the expected behaviours and our legal responsibilities in relation to promoting the safeguarding and welfare of our children and adults at risk.


Safeguarding is considered everyone’s responsibility and as such our aim is to create the safest environment within which every child and vulnerable adult can achieve their full potential. Exeter City AFC and the CITY Community Trust (CCT) recognises the contribution it can make to ensure that all children and adults at risk who use our settings feel that they will be listened to and appropriate action taken. We will do this by working in partnership with other agencies in accordance with ‘Working Together to Safeguard Children - March 2015’ .

Responsibilities and expectations

Exeter City Football Club and the CCT has Directors/Trustees whose legal responsibility it is to make sure that our organisations have effective safeguarding policies and procedures in place and monitors that all staff & volunteers complies with them. It is the responsibility of the Directors/Trustees to ensure that appropriate checks are carried out on all staff and volunteers before they are allowed to work with children representing Exeter City (Which includes all those working with the Academy) and The CCT & ensure they are safe to work with the children who attend our settings, that the settings have procedures for handling allegations of abuse made against members of staff or volunteers and ensure the safe and appropriate use of cameras, mobile phones, technology and on line equipment within the settings. This policy applies to all staff members of the business, including full time, part time, casual or pieceworker as well as any Consultants and Volunteers who working within the parameters of those at-risk groups of staff, customers or clients. All staff members, Consultants and Volunteers are required to adhere to this policy. 

The Safeguarding Team

The Club Board has a nominated person for Safeguarding- the Senior Safeguarding Manager (SSM) Justin Quick (Interim COO).

The Charity Board for City Community Trust has a nominated person for Safeguarding, the CCT senior safeguarding lead Nick Murray. (a Trustee of CCT)

The Club Welfare Office is Scott Walker has with the SSMresponsibility for dealing with all safeguarding issues and is also does the FA DBS checks for the Club/CCT and NCS.

The Designated Safeguarding Officer for CCT and the NCS programme is Danny Harris.

The Designated Safeguarding Officer for the Academy is Kelley Roberts.

The Verifier for the Academy and Training Ground is Richard Brown.

The HR support for safeguarding is provided by Nicky Perryman, Catherine White and Donna Langdon. (responsible for safe recruitment and will refer any issues to SSM and CWO)

It is the responsibility of the Safeguarding team that all safeguarding issues raised in settings are effectively responded to, recorded and referred to the appropriate agency. They have strategic responsibility for all matters that relate to safeguarding, they will work together 

They are also responsible for arranging the whole settings safeguarding training for all staff and volunteers who work with children, young people and adults at risk in our setting.

The SSM for CCT must ensure that the whole settings safeguarding training takes place at least every three years; which they can deliver within setting provided they are linked in to the support and quality assurance process offered by the Local Authority. All new staff will be issued with a copy of the Safeguarding Policy and procedures as part of their Induction.

The SSM is required to attend or ensure that a senior member of staff who has the relevant training and access to appropriate supervision, attends where appropriate, all child protection case conferences, reviews, core groups or meetings where it concerns a child at our setting and to contribute to multi-agency discussions to safeguard and promote the child’s welfare.

The Directors/Trustees are responsible for reviewing the appropriate policies and procedures. These are outlined in the table below. There is a policy group who has devolved responsibility for this, and includes the Club Board Secretary, Club Director (Chairs the group who is a lawyer) Club Director (SSM and Equality Lead) and the clubs CEO (Operations).

The safeguarding policies are the responsibility of the Safeguarding team.

All Child Protection concerns need to be acted on immediately. The club has internal procedure that all staff of aware of and must be followed, without exception. 

If you are concerned that a child may be at risk or is suffering abuse, you must tell the Senior Safeguarding Manager. You can do this via anyone on the list above! 

Posters with all the internal and external contacts are displayed in all our settings.

All Adults, including the SSM, are legally responsible to refer all known or suspected cases of abuse to the relevant agency including DBS (Disclosure and Barring Service) MASH (Multi Agency Safeguarding Hub), Children and Young Peoples Service (CYPS) – Social Care, or the Police. Where a disclosure is made to a visiting staff member from a different agency, e.g. NCS, Early Years Consultants, Health Visitors, it is the responsibility of that agency staff to formally report the referral to the Setting’s Designated Person in the first instance. Any records made should be kept securely on the Child’s Protection file,

What to do if you are concerned

If a child or vulnerable adult makes a disclosure or allegation of abuse against an adult or another child or young person, it is important that you:

  • Stay calm and listen carefully.
  • Reassure them that they have done the right thing in telling you.
  • Do not investigate or ask leading questions. 
  • Let them know that you will need to tell someone else.
  • Do not promise to keep what they have told you a secret.
  • Inform your Safeguarding Designated Officer as soon as possible.
  • Make a written record of the allegation, disclosure or incident which you must sign, date and record your position using the setting safeguarding record log forms.

If you are concerned that a member of staff or adult in a position of trust poses a danger to a child or young person or that they might be abusing a child or young person you should report your concerns to the Senior Safeguarding Manger. Where those concerns relate to the Senior Safeguarding Manger however, this should be reported to the Chair using the settings ‘Whistle blowing’ policy.

Signs, symptoms and effects of child abuse and neglect

The signs of child abuse aren't always obvious, and a child might not tell anyone what's happening to them.

Children might be scared that the abuser will find out, and worried that the abuse will get worse. Or they might think that there’s no-one they can tell or that they won’t be believed.

Sometimes, children don't even realise that what's happening is abuse.

The effects of abuse may be short term or may last a long time - sometimes into adulthood. Adults who were abused as children may need advice and support.

Follow the links below for further guidance and support and guidance

Adult safeguarding: Types and indicators of abuse.

Types of abuse and how to spot the signs (NSSPC)

Services-and-resources, research-and updates (NSPCC)

Managing Allegations

We are aware of the possibility of allegations being made against members of staff or volunteers that are working or may meet children and young people whilst in our setting. Allegations will usually be that abuse has taken place. This could include inappropriate behaviour displayed by members of staff or other persons working with the children such as inappropriate sexual comments, excessive one to one attention beyond the requirements their role and responsibilities, inappropriate sharing or images. They can be made by children and young people or other concerned adults. Allegations are made for a variety of reasons:

  • Abuse has taken place
  • Something has happened to the child that reminds them of a past event – the child is unable to recognize that the situation and people are different; Children can misinterpret your language or your actions.
  • Some children recognise that allegations can be powerful and if they are angry with you about something they can make an allegation as a way of hitting out.
  • An allegation can be a way of seeking attention.

If an allegation is made against an adult in a position of trust whether they be members of staff or volunteers this should be brought to the immediate attention of the SSM who will advise the Board of Trustees. In the case of the allegation being made against the SDO this will be brought to the immediate attention of the Chair of the Board. The SSM/Chair will need to discuss with the Local Authority Designated Officer (LADO) the nature of the allegations made against the adult, for the appropriate action to be taken. This may constitute an initial evaluation meeting or strategy discussion depending on the allegation being made. The Chair of the board will need to:

  • Refer to the Local Authority Designated Officer (LADO) immediately and follow up in writing within 48 hours. Consider safeguarding arrangements of the child or young person to ensure they are away from the alleged abuser.
  • Contact the parents or carers of the child/young person if advised to do so by the LADO. 
  • Consider the rights of the staff member for a fair and equal process of investigation. 
  • Ensure that the appropriate disciplinary procedures are followed including whether suspending a member of staff from work until the outcome of any investigation if this is deemed necessary. 
  • Act on any decision made in any strategy meeting. 
  • Advise the Independent Safeguarding Authority where a member of staff has been disciplined or dismissed because of the allegations being founded.

A copy of “What to do if you’re worried a child is being abused” can be accessed by following the link:

 "What do to if you're worried about a child is being abused"

This sets out the guidelines on dealing with incidents, disclosures and the procedures that must be followed.


All members of staff and volunteers who are required to will have access to safeguarding training at least every three years. This can be accessed via the Devon FA.

We will also, as part of our induction, issue information in relation to our Safeguarding policy and any policy related to safeguarding and promoting our children/young people’s welfare to all newly appointed staff and volunteers. Our Safeguarding Team will undertake any further safeguarding training as required by the English Football League the FA, in addition to any whole setting training. This will be undertaken at least every three years which updates their awareness and understanding of the impact of the wide agenda of safeguarding issues. This will support both the SSM to be able to better undertake their role and support the setting in ensuring our safeguarding arrangements are robust and achieving better outcomes for the children in our setting. This includes taking part in multi-agency training in addition to safeguarding training. Directors/Trustees can have access to safeguarding training and our Named Trustee for Safeguarding will also undertake additional awareness training at least every three years. They will also be advised to undertake additional training to support their employers’ role in Handling Allegations against adults who work with children and young people, including our staff and volunteers.

Our safeguarding arrangements are reported on an annual basis to the Board and our Safeguarding policy is reviewed annually, to keep it updated in line with local and national guidance and legislation. It will also be reviewed in the case of a major incident or organisational change or if required by the EFL or FA.

There will be an automatic place on the agenda for Safeguarding at both Club Board and Charity Board meetings.

We will include our Safeguarding Policy in our settings prospectus (CITY COMMUNITY TRUST and Academy) and website and will post copies of our policy throughout the settings.

We are also able to arrange for our policy to be made available to parents whose first language is not English, on request.

CITY Community Trust has policies and procedures in place about the use of mobile phones and cameras in the settings and on visits etc.  

Related Setting Policies

Safeguarding covers more than the contribution made to child protection in relation to individual children or vulnerable adult. It also encompasses issues such as child health and safety, bullying and a range of other issues, for example, arrangements for meeting the medical needs of children, providing first aid, setting security, drugs, alcohol and substance misuse, etc. It includes vulnerable adults and those at risk because of drugs, alcohol and substance misuse.

The following includes all the policies that the Club/CCT and Academy must have in place (as recommended by EFL/FA) and relevant Legislation or regulations (This list is not exhaustive)

1. Safe Recruitment of Staff and Volunteers
2. Safeguarding Children Policy
3. Procedure for reporting poor practice, concerns/allegations or disclosures of abuse
4. Code of Conduct (Ethics)
5. Equal Opportunities Policy (Equity)
6. Anti-bullying Policy (including peer to peer)
7. Confidentiality Statement
8. Whistle-blowing Policy
9. Complaints Procedure and Appeals Process
10. Management of Allegations against Staff and Volunteers
11. Health and Safety Policy
12. Information Sharing Policy
13. Policy for Trips, Tours and Tournaments (Academy)
14. Accommodation Providers Guidance (Academy)
15. Parental Consent Form
16. Photography/Images Policy
17. Social Media Policy
18. IT Acceptable Use Policy
19. Transport Policy
20. Late Collection of Children Policy
21. Other policy documents as appropriate to the activities of the Club

21 May include the following other applicable Club Policies:

Academy Transport Policy, Procedures & Guidelines
Academy Medical Policy & Procedures
Social Networking Policy
Safeguarding Adults at Risk Policy
Data Handling & Protection Policy

The above list is not exhaustive and as new policy guidance and legislation develops within the remit of Safeguarding we will review and update our policies and procedures as appropriate and in line with the Devon Safeguarding Children Board and Local Authority.

This Safeguarding Policy acts as the overarching Safeguarding Policy for both Exeter City Football Club and City Community Trust, The Academy and City Community Trust will also have several specific policies. See Table.

For further information regarding any child protection procedure, please consult:

Relevant Legislation or regulations

Working Together to Safeguarding Children 2017


The Children Act 1989 & 2004

The Childrens Act

Crime & Disorder Act 1998

Crime and Disorder Act 1998

Data Protection Act 1998


FA Safeguarding Children Rules

FA Respect Code of Conducts

FA respect codes for all involved in Football.

Human Rights Act 1998

Police Act 1997

Protection of Children Act 1999

Protection of Freedoms Act 2012

Rehabilitation of Offenders Act 1974

Safeguarding Vulnerable Groups Act 2006

Sexual Offences Act 2003

Youth Evidence & Crime Evidence Act 1999

Keeping Children Safe in Education Sept 2016

Keeping children safe in education

Equality Act 2010

Safeguarding Children and Safer Recruitment in Education DfES 2007
Safeguarding Children and safer recruitment

English Football league and FA policies.

For further information regarding any child protection procedure, please consult:

Safguarding at Exeter City: Safeguarding Team

Justin Quick
Senior Safeguarding Manger (Interim COO)
T: 01392 411 243

Scott Walker
Club Welfare Officer/DBS Verifier
T: 01392 255 611 

Nick Murray
CCT Senior Safeguarding Lead (Trustee)
T: 01392 255 611

Danny Harris
Designated Safeguarding Officer
T: 01392 255 611

Kelley Roberts
Academy Education
Designated Safeguarding Officer (Academy)
T: 01395 232 784

Richard Brown
Academy Coach
Academy DBS Verifier
T: 01395 232 784


Exeternal Contacts:

If the matter is urgent and you cannot contact the club or County FA designated welfare officer,

Matt Hodgson
County Welfare Officer 
01626 325919 ~ Mob: 07973 312146

You can call the NSPCC 24-hour helpline on 0808 800 5000 or if it is an emergency because a child or children are at immediate risk, then call the police or children’s social care in your area.

If you are concerned that someone may be behaving inappropriately or seeking to groom a child in an online environment, you can report a concern about child sexual abuse or online exploitation to the CEOP safety centre. All reports are assessed and responded to by CEOP's specialist Child Protection Advisors. If a police response is necessary, it would be conducted in partnership with your local police force. The following are:

Police: In case of an emergency call 999
NSPCC: 24-hour helpline 0808 800 5000 

The following is a specific helpline that the FA has commissioned the NSPCC to set up to help people to come forward:
0800 023 2642.

Local Authority Designated Officer: 01392 384964 |

Devon FA: Matthew Hodgson: (County Welfare Officer)

We want you to feel confident in football and to know that your child will have fun and be safe.

Safeguarding is everyone’s responsibility. Non-action is not an option

Other Contacts:

  • Devon Safeguarding Children Board:
  • South West Child Protection Procedures:
  • Devon Early Years and Childcare Service: 
  • Child Exploitation and Online Protection Agency:
  • NSPCC Safe (Safe Activities for Everyone) Network:
  • Multi-agency Safeguarding Hub (MASH) 0345 155 1071 Email:
  • MASH Consultation Line: 01392 388361/2
  • CYPS area contact numbers: (9am - 5pm Monday to Thursday, 9am – 4pm Friday) 
  • North Devon CYPS - 01271 388 660
  • Exeter and East CYPS - 01392 384 444
  • Mid Devon CYPS - 08448 805 838
  • Teignbridge, South & West Devon CYPS - 01392 386 000 
  • Out of hours for CYPS (Social Care): 5pm -9am and at weekends and public holidays, please contact: Emergency Duty Service 0845 6000 388 (low-rate call)

July 2018