Like many businesses we have been impacted by the Covid pandemic over the last 12 months with restrictions on access into St James Park and the hospitality and services we can provide. As restrictions begin to lift, we are excited to get back up and running and rebuild our customer base welcoming new and existing customers back to St James Park. In line with this we have carried out a review of the business needs which has led us to the recruitment of this new position of Hospitality Services Coordinator.
This is a new position within the business and a position that is an integral part of the business in allowing us to reopen our facilities.
The successful candidate will support the Chief Commercial Officer and Supporter Experience Committee in delivering the business strategy within their defined areas of the business. As Hospitality Services Coordinator you will report in to the CCO on all hospitality excluding housekeeping matters which will need to be reported into the Chief Operating Officer.
You will also work closely with the Joint Bar Managers and Kiosk Supervisor in providing a first-class service. Working multi-functionally across the entire St James Park operation the successful candidate will coordinate housekeeping ensuring all aspects of the operation are maintained and presented to the highest possible standard at all times.
Strong administration skills are essential and excellent customer service skills are required in order to administrate all conference and event bookings and respond to all general enquiries for use of our facilities. You will also work front of house ensuring all customer needs are met in line with the booking requirements and company standards.
The Hospitality Services Coordinator will work with our external food supplier(s) ensuring all requirements are met in line with matchday requirements and any other conferences and events.
If you are a dynamic individual with customer service experience, a keen eye for detail and a passion for delivering conferencing and events we would love to hear from you.
This role will be based at St James Park and will be a full-time position working 40 hours per week. The work pattern will be based around bookings so a flexible working pattern is required as this will include weekends, evenings and bank holidays.
A competitive salary is available and will be discussed at interview.
How to apply
If you wish to apply, please complete an application form and send a copy of your current CV and a covering letter to HR, Exeter City Football Club, St James Park, Stadium Way, Exeter, Devon, EX4 6PX or email firstname.lastname@example.org
Interview format: Interview panel, including the Chair of the Supporter Experience Committee, Chief Commercial Officer, Chief Operating Officer and HR Manager.
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK at Interview.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.