Exeter City AFC Limited are seeking to recruit Match Day Steward Staff who are passionate about delivering exceptional customer service and are positive, friendly and dynamic individuals.
Here at St James Park we believe in offering a fantastic service and creating a great atmosphere and experience for all of our supporters. If you have excellent communication skills, enjoy meeting new people, have a flair for customer service we would love to hear from you.
Working as part of our Stewarding Team you will report to our Safety Officer and be responsible for assisting with the delivery of an enjoyable and safe experience for all customers/audiences. You will be required to maintain a high level of customer care and provide practical assistance both inside and outside of the venue.
You will be representing the Club so it is essential you present yourself and The Club in a positive and professional manner at all times.
Stewards must have excellent communication skills as you will need to undertake instructions from the Safety Officer,
Deputy Safety Officer and Steward Supervisors. You will also need to be capable of directing any communication e.g. any safety issues and customer feedback through the correct channels effectively and efficiently.
A dynamic approach is required as there are numerous positions within the vicinity of the stadium where Stewards may be deployed. Steward’s positions will be allocated on a match by match basis and are subject to change.
A professional appearance is essential ensuring care and attention of personal presentation as you will be representing the Club. A good level of physical fitness/mobility is required as the role involves long periods of standing.
Applicants must be 18 years+ and have or be able to achieve an NVQ Level 2 in Spectator Safety within one year of accepting post or as soon as practicable thereafter.
Hours will primarily be weekends and evenings and will vary based on home matches as well as other events we may host throughout the year. Hours may fit around other commitments offering flexibility and making this role a fantastic opportunity.
A competitive salary is available and will be discussed at interview.
For a full job description please click here.
For person specification please click here.
How to apply
If you wish to apply please complete an application form and send a copy of your current CV and a covering letter to HR, Exeter City Football Club, St James Park, Stadium Way, Exeter, Devon, EX4 6PX or email firstname.lastname@example.org
Inductions: To be confirmed
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK at interview.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.