We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within one of our retail outlets.  

Candidates don't have to have previous experience as we will train and develop anyone joining the team, however candidates must be friendly, willing to learn, committed to working as many home matchdays as possible and want to be part of the Club and it's success.

Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club.

This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job.  This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job, whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you. Candidates must be well presented, determined to provide the best possible experience for all visitors/supporters and prepared to work within a busy environment.

**Please note that although this is a Casual Worker position, we are looking for candidates who reside in or near Exeter year-round as we require people who can generally commit to working holiday periods as well as term-time**

Job Description

As part of the matchday retail staff team you will work within our Club Shop or retail outlet within a fast-paced environment which is customer facing and where customer service skills are key. The role will include till work, displaying and maintaining merchandise and working to ensure the presentation of the shop is maintained and looking clean and tidy. You must be willing and able to follow instruction to ensure service within the Shop runs successfully.  

This role requires:

• Positive and productive work ethic.
• An ability to build professional relationships welcoming customers and ensuring they receive a first-class experience.
• Passion for customer service and ability to strive to go the extra mile.
• An individual that is a team player and also has the ability to use their own initiative to find solutions.

The key responsibilities of this role are:

• Ensure you have a full understanding of the retail offering to be able to provide full product knowledge to customers.
• Serve customers ensuring they have found everything they need in store.
• Make sure cash and card handling procedures are adhered to.
• Prepare and pack orders.
• Ensure positive interaction with all customers ensuring orders are taken correctly, customer needs and preferences are assessed and make recommendations.
• Ability to follow stock rotation and replenishment procedures.
• Printing of personalised shirts.
• Maintain a clean and tidy working area throughout every shift.
• Be responsive to colleague and customer requests and queries.
• Try and resolve any customer complaints using the training you have been provided and ensure issues are logged and deliver relevant feedback to the Retail Manager.
• Ensure you are familiar with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your manger or where appropriate a steward.
• Ensure a professional appearance at all times and comply with any company uniform requirements.
• Be a positive ambassador of the Club for all events
• At all times, comply with company policy and code of conduct.
• Attend staff training and meetings as required.
• Perform any other reasonable tasks asked of you.

This Job description should not be regarded as exclusive or exhaustive.  It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs. 

**Please note that although this is a Casual Worker position, we are looking for candidates who reside in or near Exeter year-round as we require people who can generally commit to working holiday periods as well as term-time**

How to Apply

Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted. Click HERE to apply.

• The closing date is: April 30, 2026
• Interview date: To be confirmed

If you have any questions regarding the application process please email hr@ecfc.co.uk. 

All candidates will require an enhanced DBS Check and must be able to prove their eligibility to work within the UK.