Over the last few seasons Exeter City have created a valuable team of volunteer ambassadors who provide all supporters with information, and assist with feedback, enquiries and complaints at all first team home matchdays at St James Park.
The club are looking to bolster ranks of willing ambassadors ahead of next season, but if you are able to you can start as soon as possible. The role is flexible, and you aren't expected to do every match.
The sole aim is to ensure that all supporters have the opportunity to enjoy a memorable experience whilst playing a key role in delivering the best service possible.
The existing team of ambassadors provide vital excellent customer service to all supporters and visitors to SJP on matchdays, and we want to do so much more inside and outside of the stadium.
The team are on hand to assist with general queries such as directing supporters to the correct destination, entrance points and stadium facilities to ensure that SJP is a welcoming, friendly environment to all. The team provide a visible and friendly touch point for fans on their match day journey which will allow them to confidently highlight feedback and make recommendations for change.
You will work as a team under the leadership of the club’s supporter liaison officer and the team leader to make changes to the match day experience and may be involved in other areas such as assisting in parts of the events programme.
The ideal candidate will display a friendly and confident personality, will have good spoken communication skills along with keen attention to detail, and will make themselves visible and approachable on a match day.
To apply to become part of the ambassador team, or to find out more, please email: customerservices@exetercityfc.co.uk or call: 01392 411 243.