Many fans take going to football as a formality. You have your match day routines, enjoy the excitement, noise and passion. It is easy to forget that for some, attending their first match it might be a bit daunting, especially families. Not knowing what to expect, where to go and if you will enjoy it!
The one thing new supporters can be assured of is that you will be welcome. From your first match day contact with our 'here to help' Ambassador Team in their blue tabards to the stewards in the Stadium.
Everyone is looking to ensure you enjoy your match through the turnstiles to kiosk and bar staff. If you find us wanting, and we hope you won’t, please let us know by email to customerservices@exetercityfc.co.uk, social media or in person. Inside the stadium please tell our stewards if anything concerns you. You can also text 'Help' anonymously to 62277.
If you are new please head to our Academy Welcome Stall or Information Point in the Fan Zone. You will find your Fan Zone between the car park in St James Road and Stadium Way. If you arrive by 1:30pm you can join our brief Familiarisation/Induction Tour with a picture opportunity. The ideal pre-courser to the full 11am outstanding and free Stadium Tour.
First Time visitors can also register for free entry in a draw for a signed match ball at end of season. Youngster will also receive a certificate celebrating their first match.
If it is your first visit please let us know by emailing customerservices@exetercityfc.co.uk and we will endeavour to make it memorable for you.
Match Tickets
Buying Tickets couldn’t be easier: online at newtickets.ecfc.co.uk, by phone to 01392 411243, in person at the Club Shop or on the match day from 12pm at the Fan Zone Ticket Booth.
Fan Zone Activity
Your Entertainment Time Table
11am – Club Shop opens. Youngsters can drop in and join the free competition to predict the time of the first goal and win a £20 shop voucher.
11am - Pre-booked guests are welcomed on to the highly acclaimed Stadium Tour. (To book your place on a FREE Stadium Tour, click here.
11am - Bars start to open on a staggered basis.
Noon - Ticket offices open.
12:30pm - players start to arrive and are happy to sign autographs or pose for selfies. Why not tweet your picture to #SemperFidelis or our other social media platforms.
12:30pm - Junior Grecians Zone opens for members.
1pm – Optimising IT Adam Stansfield Stand opens (under croft “Strikers” bar and kiosk)
1:30pm - Junior Grecian Zone opens to all families.
1:45pm – Play your cards Right. Prizes include shirt of your choice, footballs, FIFA23 games and t-shirts for adults.
2pm - Turnstiles open (Red & Fed Kiosks)
2:45pm Half-Time – Kiosks and Junior Grecian Zone are in full flow. The Centre Spot and Fan Zone (including Kenniford Farm) are also available to home supporters in the Navada Construction Stand.
4.45pm Final Whistle – Thank you for your support. We hope you have enjoyed your experience and hope to see you again. Safe journey home.
Extra Assistance? We Care
- Autism packs are available to you including ear defenders.
- Soccer Sight commentary headsets for you if you have vision restrictions.
- Changing Places facility available for you in the Optimising IT Adam Stansfield Stand.
- 5 Accessible facilities.
- 4 Baby changing facilities.
Getting to SJP
On match days (EX4 6PX – visiting fans EX4 6PU) it cannot be easier for you.
BUS: Local buses drop off in York Road, Pennsylvania Road, Prince Charles Road, Union Road, Sidwell Street , Old Tiverton Road and Pinhoe Road. All around the Stadium and less than a minute from the Stadium. Maximum fare still £2 single journey. Just a few yards further and you will find the bus station which receives county and national services.
RAIL: With trains from Barnstaple and Okehampton extended there will be extra services to the station at St James Park. Departures for St David’s 12:17; 13:05; 13:17; 13:43; 14:03; 14: 17 and 14:43. With returns from 16:51 and 17:10.
DRIVING: Why not use Park & Ride? City Centre car parks will be busy. Limited on street parking available for sensible parkers.
CYCLING: racks are available for you at the stadium and throughout Sidwell Street.
WHEN YOU ARE HERE..
If you are celebrating a birthday or anniversary let us know and we will give you a shout out over the PA system. Your emails please to customerservices@exetercityfc.co.uk.
St James Park has plenty on offer for you pre-match to keep the whole family entertained and to make sure your SJP experience is extra special.. Just take a look below:
Stadium Tours
Why not start your visit early? If you have not been on our outstanding Stadium Tour why not join this Saturday? To make advance booking please click here. The tours are FREE and start at 11.00am, meeting in the Fan Zone beside the entrance to the Centre Spot and provide a wonderful opportunity to go behind the scenes of your club on a match day when the ground is coming alive and visit the Changing Rooms, Security centre and Museum. Tours last between an hour and 90 minutes.
Club Shop
Make your way to the Club Shop before or after the match. It is the only way to obtain your official City souvenirs and check out what’s new or any special offers. And remember there is a 10% in-store discount for Junior Grecian and Trust Members (Excl. match programmes and reduced/sale items).https://shop.exetercityfc.com.
Fan Zone Activity
The Fan Zone activity on Saturday will be “Play Your Cards Right” to win a shirt or a football – your choice. Against Northampton the Cheick Diabate signed shirt was won. At the last home match a match ball was won. But we still have a Treasure Chest full of other prizes available.
Announcements will include away travel update, Women’s football with a Grecian and Latics’ supporter announcing their respective teams around 2pm.
Announce the City team or Join the Guard of Honour
If you have the drive and feel you can get supporters cheering you can announce the City team in the Fan Zone. Just turn up at the Information Point.
Want to be on the pitch as the players enter SJP? Then be part of the flag waving, Guard of Honour!
The Guard of Honour for Saturday has 6 vacancies. If your child would like to be part of the flag waving team welcoming the players and officials onto the pitch on Saturday or at a future game please email customerservices@exetercityfc.co.uk. Children taking part not only get on the pitch but also receive a certificate of participation and a bag of sweets.
Locally Sourced Hot Snacks
Kenniford Farm will be providing their usual local produced pre-match fare (including chips) from noon and will also be open at half-time for users of the Navada Construction stand.
Inside the Stadium the kiosks have a range of food, confectionary and drinks available. New for this season the Wrestlers Hot Dogs seem to be a popular buy. If you are in the Navada Construction stand please remember that the JG Zone is open for all at half-time and also has a kiosk. Giving you the opportunity to catch the half time results on their screen while you much your pasty or drink your coffee.
Information Point
The information Point is the ideal meeting place and will have programmes (home and away) and team sheets available for a donation to the Academy.
Trust Queries & Membership Applications Ticket Booth
There is now a dedicated Trust window at the Ticket Booth in the Fan Zone. The Trust Membership secretary will be pleased to meet prospective new members who want to be a part of the Club or those who want to find out about all the work the Trust does and benefits of becoming a member. He will also have 20th Anniversary badges and pens available.
The Trust recently celebrated 20 years of majority shareholding of the Club. Commemorative pens (£1.50) and badges (£3) are now available at the window .
Junior Grecians Lounge
The Junior Grecians are the Official Junior Supporters Club of Exeter City FC. New this season is face painting back after Covid by popular demand.
The room provides a safe comfortable environment for families to enjoy pre-match entertainment, such as a large screen TVs, PlayStation consoles and Table Football, as well as the option to enjoy refreshments from the Zone’s very own kiosk. The family room also has a volunteer providing face painting to 'show your colours'. Opening exclusively for Members at 12pm it is available to all children from 13:30pm.
Bars
You are spoilt for choice! The Fan Zone has its own bar area. Leading off from the Fan Zone is the Centre Spot bar which also houses the Famous Exeter City Real Ale & Cider Emporium. On the other side of the Stadium you will find the Optimising IT Adam Stansfield stand under croft bar. Post match some pints are discounted in these bars. Why rush home? Stay and support England in the Euros.
Other bars are the Trust Suite for our Hospitality Guests. The Legends Lounge for guests of our Match, Ball and Programme Sponsors. Finally the Heritage Lounge for Members.
In the stadium the Big Bank has a half-time break-out bar. The refreshment kiosk behind the Away Terrace also has alcohol on sale.
ECFC Museum Trust
The brim full Museum Room is open for FREE Stadium Tours on most match days, hospitality guests and on Wednesday afternoons. The purpose of the museum is to collect, preserve, share and celebrate the history and heritage of ECFC.
Our stadium-wide approach has produced a range of at every opportunity at SJP. In the Optimising IT Adam Stansfield stand you will find the Hall of Fame displays and History of ECFC Timeline. The Road to Brazil in the entrance to the JG Zone (by the way the 1917 match ball is in the Museum and well worth a look), a list of every player behind Gate 3 and many other picture boards across the walls. You can ask our Ambassador Team at the entrances about the Church under the car park or other points of interest.
Autism
To further the football club’s commitment to making matchdays inclusive to all, please remember Exeter City have some Autism packs available. Please ask at the Information Point.
Wheelchair Access Points:
Stadium Way - Gate 1 (Optimising IT Stand, IP Office and Big Bank)
Tracks Suzuki St James Road - Gate 5 Visiting Supporters
Soccer Sight
Headsets are readily available for supporters to collect from reception or the ticket office ahead of kick-off. To book one in advance, please contact reception on 01392 411 243 or by emailing reception@ecfc.co.uk.
Feedback
We hope that you enjoy your day with us at St James Park! We would really appreciate any feedback you may have about the experience. Please either email: media@ecfc.co.uk, or message us on Twitter: @officialecfc
If you want to report and incident:
Please either contact your nearest steward, or text 'help ecfc' to 62277.