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📝 Help shape the Customer Charter

Feedback wanted on the club's customer charter

3 July 2019

Once again Exeter City invites you to take part in the annual review of the supporter/customer Charter.

The charter is an important document that strengthens the bonds between the Football Club and supporters as well as the wider community it serves.
Supporter engagement in reviewing our Charter is vital to help us help you to be the best that we can be.  The club continually looks for ways of working in consultation with supporters, customers and the community in order to maintain the highest standards of performance and delivery in an equality environment. 

We hope that by continually allowing our supporters to have their say on the way they are looked after, it will ensure that the club continues to represent the City of Exeter in unified way with pride on a local, national and international stage.

The club is committed to striving to provide an excellent service for all its supporters and stakeholders. We always welcome constructive input from supporters regarding customer improvement and satisfaction. We value customer feedback on both positive and negative aspects of our business and activities.
Please click here to view the current customer charter.
Supporters can make suggestions via email to: or by attending a meeting on Monday, July 29 2019 in the City Museum at St James Park at 5:30pm.

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