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Club News

😊 Matchday Family Fun: Reading

There is something for the whole family on Saturday!

22 August 2023

Club News

😊 Matchday Family Fun: Reading

There is something for the whole family on Saturday!

22 August 2023

St James Park has plenty on offer pre-matched to keep the whole family entertained and to make sure your St James Park experience is extra special.

Just take a look at what is available below...

Every year the EFL send a 'Mystery Family' to SJP to assess how we look after families and supporters in general. Our track record is very good. Last season the Mystery Family report was very favourable about the SJP Experience you receive. Awarding us one of their 12 coveted Gold Awards for the third year running. Overall we finished second in League One and third in the whole EFL!

The first visits for this season begin at random EFL grounds this afternoon. With all the first visits due to be completed by December. If you spot anything wrong or that needs improving please let us know by email to customerservices@exetercityfc.co.uk

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First Visit?

If it is your first visit to SJP on Saturday please head for the Fan Zone Tombola Stall or Information Point by 1:30pm to join our brief Familiarisation/Induction Tour with a picture opportunity  to record hat we hope will be a long and happy association for you with your local Club. Your quick overview of your matchday  will be the ideal pre-courser to the full, highly regarded and free match day Stadium Tour.

As first time supporters you can also register for free entry in a draw for a signed match ball at end of season.

Any youngster with you will also receive a certificate celebrating their first match.

We Care

  • AUTISM packs are available which include ear defenders.
  • CHANGING PLACES facility available in the Optimising IT Adam Stansfield Stand.
  • 5 ACCESSIBLE facilities.
  • 4 BABY CHANGING facilities throughout the stadium.

Weather

Saturday’s forecast is for a warn afternoon, sunny spells and the possibility of a shower. So if you are on the Big Bank don’t forget the factor 50 and sun glasses so you don’t miss the action! The kiosks will be open to help you keep your fluid levels up.

Getting to SJP
On match days (EX4 6PX – visiting fans EX4 6PU) it cannot be easier. 

BUS: Local buses drop off in York Road, Pennsylvania Road, Prince Charles Road, Union Road, Sidwell Street , Old Tiverton Road and Pinhoe Road. All less than a minute from the Stadium. The current maximum fare in Devon  is £2 for a single journey.

RAIL: regrettably, on Saturday,  there are no GWR services from Exeter St Davids direct to SJP due to the prevailing industrial dispute.  Taxis are available from the station concourse and the cost varies between £7 and £10 (depending on traffic). Buses are also available (£2 maximum single fare) and alternatively a pleasant walk to SJP (once you get past the initial challenge of St David’s Hil) the stadiuml is under 1 mile (25 minutes).

DRIVING: Why not use Park & Ride offering free parking and cheap family tickets (up to 5 persons)? City Centre car parks will be busy but available. Resident  parking schemes are widespread but further out street parking is available for considerate use.

CYCLING: the healthy and environment friendly option! Racks are available for your use at the stadium and throughout Sidwell Street.

Fan Zone Activity

Key Timings

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The Ambassador Team

are located at entrance points and immediately inside the stadium and will be happy to assist you with directions or answer questions.

Club Shop

Make your way to the Club Shop before or after the match.  It is the only way to obtain your official City souvenirs and check out what’s new or any special offers.  Look out for pocket money items and remember there is a 10% discount for Junior Grecian and Trust Members (Excl. match programmes and reduced/sale items). https://shop.exetercityfc.com.

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First Time Visitors

First time Visitors can pick up a Welcome sheet in your Fan Zone that defines all you need to know about your local Club.  If it is your first visit please let us know by emailing customerservices@exetercityfc.co.uk and we will endeavour to make it memorable for you. 

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The activity on Saturday will be “Play Your Cards Right” to win a shirt or a football – your choice. There will be games at 1pm and 1:30pm (subject to the weather).

Announcements will include away travel update, Women’s football (Cup match vs Plymouth on Sunday) and an Exeter and Reading supporter announcing their respective teams shortly after 2pm.

Announce the City team or Join the Guard of Honour

If you have the drive and feel you can get supporters cheering you can announce the City team in the Fan Zone. 

Want to be on the pitch as the players enter SJP? Then be part of the flag waving, Guard of Honour!

The Guard of Honour for Saturday has 5 vacancies.  If your child would like to be part of the flag waving team welcoming the players and officials onto the pitch on Saturday or at a future game please email customerservices@exetercityfc.co.uk. Children taking part not only get on the pitch but also receive a certificate of participation and a thank you bag of sweets.

Locally Sourced Hot Snacks

Kenniford Farm will be providing their usual farm produced pre-match fare (including chips) and will also be open at half-time for users of the Navada Construction stand.

Inside the Stadium the kiosks have a range of food, confectionary and drinks available. Why not try the new Wrestler hot dogs which have proved extremely popular. If you are in the Navada Construction stand please remember that the JG Zone is open for all at half-time and also has a kiosk. Giving you the opportunity to catch the half time results on their screen while you much your pasty or drink your coffee.

Kiosk Menu

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Payments

You can finally pay by contactless payment at the kiosks at St James Park, either tap your card or mobile device on the reader to pay!

Information Point

The information Point is your ideal meeting place and will have programmes and team sheets available for you.

Trust Queries & Membership Applications Ticket Booth

There is now a dedicated Trust window at the Ticket Booth in the Fan Zone.  Ryan, Trust Membership Secretary, will be pleased to meet prospective new members who want to be a part of the Club or those who want to find out about all the work the Trust does and benefits of becoming a member.

Junior Grecians Lounge

New this season in the JG Lounge is the return of face painting to show your colours! Seems to be proving just as popular with the not so young as well.

The room provides a safe comfortable environment for families to enjoy pre-match entertainment, such as a large screen TVs, Playstation consoles and Table Football, as well as the option to enjoy refreshments from the Zone’s very own kiosk. Opening exclusively for Members at noon it is available to all children/families from 1:30.

Visit Matchday Activity - Exeter City Community Trust (exetercct.org) for details of the mascot and VIP Birthday Party in the Junior Grecian Zone.

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Bars

You are spoilt for choice! The Fan Zone has its own bar area.  Leading off from the Fan Zone is the Centre Spot bar which also houses the Famous Exeter City Real Ale & Cider Emporium. On the other side of the Stadium you will find the Optimising IT Adam Stansfield stand under croft bar.  Post match some pints are discounted in these bars.  Why rush home?

Other bars are the Trust Suite for our Hospitality Guests. The Legends Lounge for guests of our Match, Ball and Programme Sponsors. Finally the Heritage Lounge for Members and their guests

In the stadium the Big Bank has a half-time break-out bar.

Family Locations in Stadium

The first choice for families should be Block E in the Navada Construction stand.  This will allow half-time use of the Junior Grecian Zone. We have listened to families who prefer to stand to watch the match.  Allowing those with older children to move closer to the passion of the City heart. An overspill area has also been allocated in Block A in the Otimising IT Adam Stansfield Stand. 

Stadium Tours

Stadium Tours take place with our notorious and knowledgeable Tour Guides. To make advance booking for future match days please visit Stadium Tours - Exeter City FC. The tours start at 11am, meeting in the Fan Zone beside the entrance to the Centre Spot and provide a wonderful opportunity to go behind the scenes of your club on a match day when the ground is coming alive and visit the Museum. Tours last between an hour and 90 minutes.

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ECFC Museum Trust

The brim full Museum Room is open for FREE Stadium Tours on most match days,  hospitality guests and on Wednesday afternoons. The purpose of the museum is to collect, preserve, share and celebrate the history and heritage of ECFC.

Our stadium-wide approach has produced a range of at every opportunity at St James Park.  In the Optimising IT Adam Stansfield stand you will find the Hall of Fame displays and history of ECFC Timeline. The Road to Brazil in the entrance to the JG Zone (by the way the 1917 match ball is in the Museum and well worth a look), a list of every player behind Gate 3 and many other picture boards across the walls.  You can ask our Ambassador Team at the entrances about the medieval building under the car park or other points of interest.

Autism

To further the football club’s commitment to making matchdays inclusive to all, please remember Exeter City have some Autism packs available. Please ask at the Information Point.

Soccer Sight

Headsets are readily available for supporters to collect from reception or the ticket office ahead of kick-off. To book one in advance, please contact reception on 01392 411 243 or by emailing: reception@ecfc.co.uk

AT YOUR SERVICE

Disabled Loos: 

Can be found in the Centre Spot; Trust Suite, Heritage Suite, SAS, Big Bank, Junior Grecian Zone – key behind bars/kiosk.

Changing Places:

Can be found in the Stagecoach Adam Stansfield Stand.

Baby changing facilities

  1. Centre Spot (disabled toilet by Gents toilets);
  2. Trust Suite upstairs (disabled toilets within the Ladies foyer);
  3. Junior Grecians Zone (Disabled Toilet);
  4. Changing Places in the SAS.

Report an incident

If you hear something that you believe is unacceptable, then take action.

Report any incident to a steward as soon as you hear it. You can text anonymously: HELP ECFC  62277.

Feedback

We hope that you enjoy your day with us at St James Park! We would really appreciate any feedback you may have about the experience. Please either email: media@ecfc.co.uk, or message us on Twitter: @officialecfc.


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