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💻 Have your say: Virtual Fan Engagement Centre on January 11

We look forward to hearing from you with your suggestions to help us improve the quality of Match Day service you receive.

2 January 2022

In recent years we have combined our work across both the EFL Family Excellence Scheme and their Away Fan Experience Project into a unified strategy for the benefit of all supporters across the board.

The Club and Trust encourage you to influence your Match Day Experience and the way we look after you generally. Please feel free to participate in our Virtual Fan Engagement Centre on Tuesday, 11 January 2022 at 6:30pm by emailing customerservices@exetercityfc.co.uk for an invite.

So far the vast majority of suggestions from previous Fan Engagement Centres from advertising matches, pre-match entertainments and all other activities associated with the Match Day and beyond have been successfully implemented. If you would like a list of the suggestions made at past Fan Engagement Centres please email: customerservices@exetercityfc.co.uk 

Due to the current pandemic we will again be reluctant to hold the usual open meeting this year.  Your important observations, suggestions and recommendations are encouraged between now and 9 January to help us improve the experience you receive at any of our touchpoints.   

For thirteen seasons we have participated in the EFL Family Excellence merit award. Using the holistic assessments across the board as a barometer for how we look after all supporters: home and away and all demographics. In recent seasons we have deliberately and successfully built our progress year on year culminating in being judged League Two runners-up (twice) and 8th amongst the 72 EFL clubs last season. Qualifying us for the EFL pinnacle Gold status. A far cry from where we started recovery from such a low point in 2011-2012. 

But we need your help. We receive two mystery visits a year. The first visit was completed at our match with Oldham. The feedback for that visit is that we are retaining our second place in League Two but have slipped to eleventh in the EFL. This sounds like we might lose our cherished Gold status. The Oldham performance was recorded as:

Oldham FanReportpng.jpg

The majority of the 14 Clubs ahead of us in the EFL (72 clubs) having far more resources to deploy on fan engagement making our achievements to date even more commendable. The task now, with your help, is to go one better and win the League 2 award outright. We would also like to retain our position in the EFL top ten.
 
Our Fan Engagement Centre this year will review what we have done in the past to look after all our supporters. To become even more inclusive of the wide diversity of support, add new ideas and refresh our approach to the match day experience. Your help and contribution will be fundamental in moving forward.
 
The Virtual Centre is designed to discuss strategic elements relevant to all our supporter base. To gather new ideas and a fresh oversight of our activities. So your ideas and suggestions will be most welcome. To help us develop activities likely to increase the focus on, and the likely success of, activities aimed at driving spectator growth. A meaningful contribution from you to the long-term project 6000 goal.
 
The opportunity to participate will be open to all supporters who feel they have an idea to suggest, an improvement to be made or, equally important skill to offer.
 
You are encouraged to make a suggestion on activities we could use to enhance experience you receive. If you want to recommend an improvement in a particular area or even want to volunteer to help on a match day please email: customerservices@exetercityfc.co.uk. Alternatively please write to Customer Services, ECFC, Stadium Way, Exeter EX4 6PX. 

Finally if you want to make your point personally please join our Zoom conference facility at 6:30 on Tuesday 11 January 2022.
 
We look forward to hearing from you with your suggestions to help us improve the quality of service you receive.


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