We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within our Ticketing Team.
Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club. This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job or be a great opportunity if you are studying in the city at the university or college or within the local area (our city centre location offers good transport links). This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job, whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you.
Role Summary
This role requires:
- Excellent communication skills.
- An individual with a positive work ethic and strong team spirit.
- Strong numeric skills.
- An ability to work in a fast-paced environment.
- Sales and persuasive skills.
Ticketing Operations
- Positively engage with customers making ticketing enquiries and purchases.
- Identify customer needs and assist in finding the appropriate seat(s)/ticket(s) providing advice, recommendations and information on the match, stadium layout facilities etc in order to allow them to make an informed decision.
- Process cash and card payments including refunds and exchanges where appropriate.
- Ensure data is entered correctly into the ticketing system and stored in line with company policy and GDPR regulations.
- Carry our data audits and cleanses of the ticketing system as required.
- Participate in audits as required.
- Potentially support the Ticketing Manager at pinch points throughout the season (e.g season ticket campaign) ensuring appropriate resource is in place and annual leave restrictions are in place during these periods.
- Log and resolve customer complaints in the agreed format.
- Attend staff meetings and training as required.
Company Policy and Best Practice
- Comply with all company policies and procedures and maintain the highest standards and confidentiality at all times.
- Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions.
- Be an integral part of the team.
- Promote and implement good practice and positive engagement with customers and colleagues which a culture that builds a satisfied and motivated workforce that results in minimal attrition.
Measures of Success
- Data within the ticketing system.
- Ticketing Sales and effectiveness of the department.
- Positive feedback received from manager, colleagues and customers.
This Job description should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs.
How to Apply
Only completed applications that are submitted here will be accepted. Any applications after the closing date will not be accepted. Click HERE to apply.
- The closing date is: September 30, 2026
- Interview date: TBC
If you have any questions regarding the application process please email hr@ecfc.co.uk.
The successful candidate will be required to go through our full onboarding process including a DBS Check, references and must be able to prove their eligibility to work within the UK. Full details of the process will be shared with the successful candidate.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.