On Monday 22nd January, the day before our away fixture at Bristol Rovers, we received a request from BRFC to sell South Stand tickets to home supporters at a discounted price of £10 up until kick off.
This was in an effort to hit the 75% capacity requirement for the match to be classified as a ‘test event’ as part of the opening procedures for the new South Stand at The Memorial Stadium. Despite the short notice, we decided it was right thing to do to support Bristol Rovers with the ‘test event’, and given the circumstances, that our supporters would understand the resulting price disparity.
However, in the days after the game and without consultation, Bristol Rovers have offered a refund to home fans who had purchased tickets at full price in the South Stand. We have made representations to both the EFL and Bristol Rovers proposing the that the same refund should apply to Exeter City supporters who were seated in the South Stand that night.
We are yet to reach a satisfactory outcome with Bristol Rovers but we want to resolve this inequality for our supporters as quickly as possible. As a result, Exeter City Football Club, with the unequivocal backing of the Supporters Trust, will be issuing refunds to all those affected. An automatic account credit for any supporter seated in the South Stand who purchased a ticket at a cost higher than £10 (all age categories apart from under 14) will be processed in the coming days.
For example, a full paying adult who purchased a ticket for £26, will have £16 credited to their ticketing account for future purchases.
We thank supporters for their patience as we have tried to rectify the issue as fairly and quickly as possible.
If supporters have any further queries, please contact the ticket office directly on tickets@ecfc.co.uk or call 01392 411 243